SHIPPING AND DELIVERY
HOW LONG WILL IT TAKE TO RECEIVE MY ORDER?
All Ducts are made to order. Most standard parts can process within 48 hours. Non-standard orders should process within 2 weeks. Expected shipment dates are advisory only.
Our shipping charges and methods are determined by the type of product ordered, dimension and weight, and destination.
UPS/Fedex (under 70lbs) shipments will take between 4-6 business days to be delivered after processing from the time your order leaves our warehouses. LTL shipments (over 70bs) can take 7 business days to be delivered.
Note: A regulation for truck drivers is that they are not required to give assistance unloading. Please be prepared for this, as you are responsible for unloading the items.
If needed, a lift gate service is often available at an additional cost.
Non-Freight Orders are most Ductwork and Small Systems. We ship non-freight orders via ground transportation service.
HOW IS SHIPPING CHARGED
Shipping charges are calculated based on the actual weight, distance traveled, type of shipping service and any handling fees that apply.
All shipments are F.O.B. shipping point and ship prepaid. Shipping method is determined by the size and weight of each item. Items of differing size and weight may ship independently, by different methods, even if ordered together.
CUSTOMER’S SHIPPING ACCOUNT
If you have a UPS or FEDEX shipping account, please create a customer account and we will accommodate your shipping requirements. Fill in your shipping information and we will ship per your instructions.
Collect Shipments - We will gladly ship via your specified carrier, however; we will not ship with certain carriers due to poor experience.
HOW WILL MY ORDER BE DELIVERED?
DFM uses FedEx Ground, FedEx Second Day, FedEx Next Day Air, or truck freight line to ship your orders to you.
DO YOU SHIP TO P.O. BOX ADDRESSES?
DFM cannot ship to P.O. Box addresses.
WHAT IS A LIFT-GATE CHARGE?
If you do not have the equipment to offload certain overweight items from the delivery truck, a truck with a lift gate must be assigned for delivery of your order and additional charges will apply. The lift-gate charge covers the cost of this special delivery.
A freight company usually contacts you 24-48 hours prior to delivery to make lift-gate arrangements. Please assure your order has a valid daytime phone number or voicemail box set-up. If you have questions, you may contact Customer Service at 888 551 0656 ext 101, Monday thru Friday, 8am to 5pm (CT).
Freight Shipments Damage and Loss:
Someone must be present to accept truck deliveries. Please be aware that freight delivery shipments often encounter rough handling resulting in damage or loss. In order to hold the freight companies accountable, the shipment must be thoroughly inspected before signing the delivery document. This includes inspecting for concealed damage.
Whether the shipment will be received by you, a colleague, or a customer it must be inspected.
If the receiver of the shipment has a waiver with the LTL carrier for No signature required, this authorization alleviates both DFM and the carrier from any responsibility.
Damaged shipments must be refused or notated on the delivery document.
The receiver must inspect the shipment prior to releasing the carrier. We are not responsible for damaged or lost product.
Freight claims for lost or damaged freight must be filed with the carrier and clearly noted on Bills of Lading when receiving shipments. This is necessary for your protection.
Although the responsibility is with the carrier, please notify us immediately so that we may be of some assistance.
Shipping and handling are nonrefundable.
INTERNATIONAL SALES & SHIPPING
International Sales must be approved and paid in full prior to shipment.
Shipping and handling does not include any broker fees, customs fees, or taxes imposed on shipments entering the destination country, nor is OAS liable for payment of them.
NOTE: All sales must be paid in full including shipping & freight, before we will send any products.
UPS Small Parcel Network would be estimated at US$ 22,500.
Delivery time would be about 5-7 business days depending on custom delays.
Air Freight would be estimated at US$ 10,000.
Delivery time would be an estimated 10-14 days, again depending on custom delays.
Again, these rates do not include the duties and taxes, which like I mentioned are usually paid by the receiver.
PLEASE NOTE: All orders shipping outside the continental US cannot be placed through our online service.
Call Customer Service at (888) 551 0656 ext 101 for details.