Frequently Asked Questions

All products carry the manufacturers original warranty.  Buyer is solely responsible for determining if goods fit Buyer’s particular purpose and are suitable for Buyer’s process and application.

Dust Fume Mist Warehousestatements, engineering and technical information, and recommendations are provided for the Buyer’s convenience and the accuracy or completeness thereof is not warranted.

FOR INTERNATIONAL ORDERS:

Contact us for a Quote!

Online orders will not be accepted for international purchases.

All International Orders Must Be Paid In Full Prior To Shipment.

Customers are responsible for managing international freight arrangements.

FREIGHT ARRANGEMENTS

International customers are responsible for managing their own international freight arrangements. We are willing to ship to a freight forwarder in the USA.

EMAIL US: info@Dustfumemist.com

CALL US:

+1 (833) 487-8387

All Ducts are made to order.

Most standard parts can ship within 48 hours.

Non-standard orders should ship within 2 weeks.

UPS/Fedex (under 70lbs) shipments will take between 4-6 business days to be delivered after processing from the time your order leaves our warehouses. LTL shipments (over 70bs) can take 7 business days to be delivered.

We do ship internationally, however, due to the size of some products, there may be shipping restrictions on these items. If you have a special order you’d like to place with us just contact our team and we can try our best to ship the item to your desired location!

Please contact us by visiting our contact page. will gladly be able to assist you with any questions relating to Orders, Order Modifications, Shipping, Returns, & Cancellations.

If you have created an account, you can check your order online under your account.

When your order is shipped you will receive an email with your tracking number. 

As part of the identification process to protect you from unauthorized charges, you must enter the billing address exactly as it appears on your credit card statement. If the billing address entered during the checkout process does not match the address where your credit card company sends your statements, the credit card company will not authorize the charge.

All Ducts are made to order. Most standard parts can ship within 48 hours. Non-standard orders should ship within 2 - 3 weeks.

All other products are shipped within 2 weeks.

UPS/Fedex (under 70lbs) shipments will take between 4-6 business days to be delivered after processing from the time your order leaves our warehouses.

LTL shipments (over 70bs) can take 7 business days to be delivered.

DFM ships by FedEx, UPS, or truck freight line (as appropriate) to ship your orders to you.

To review your Dustfumemist.com order history, log into your account from the website and view your order history on your dashboard.

To get your order status, log into your account and click on "Order Status" near the top right corner of our webpage. Under "Track My Order," enter your order number and shipping zip code number, then click the "GO" button.

You can also track the status of your order by logging into your account and clicking on the "Track My Order" link on the left-hand side.

If you ordered by phone, please contact Customer Service for your order status at (833) 487-8387 , Monday thru Friday, 8am to 5pm (CT), or via email.

Net 30 terms are available upon credit approval.

Please request a credit application to apply. Call Customer Service at (833) 487-8387 for details.

Yes, it is a secure page. Our secure servers fully encrypt sensitive data for safe, trouble-free transactions. We utilize the latest security methods and fraud detection techniques to protect any and all information you entrust to us. Harbor Freight utilizes the Secured Socket Layer (SSL) protocol to ensure the safety of your transaction. Shopping online with your credit card is safer than shopping at your local store or restaurant.

When you place an order through our website, you will receive an email confirmation of your order, along with a printable order summary. If you don’t receive an emailed order confirmation within 48 hours of completing your order, please contact Customer Service at (833) 487-8387 , Monday thru Friday, 8am to 5pm (CT), or via email.

Once your package ships, we will send a follow-up email with the information needed to track your order. You may always check the status of your order by logging into your account.

Taxes - Sales Tax applies to your order in accordance with state regulations. You will only be taxed if you reside in Texas or Louisiana.

Factors determining the amount of tax charged on your order may include freight charges, handling charges, the type of item purchased and certain discounts.

Many states require you to independently pay tax on items purchased online when tax is not collected by the retailer. Please check your state regulations for details.

If you are exempt from paying tax, a Tax Exempt Certificate needs to be emailed to info@dustfumemist.com  If you place an order online, the tax cannot be removed automatically. The most efficient way to place a tax-free order is to contact us at (833) 487-8387   available Monday thru Friday 8am to 5pm (CST).

Shipping charges are calculated based on the actual weight, distance traveled and type of shipping service.

All shipments are F.O.B. shipping point and ship prepaid. Shipping method is determined by the size and weight of each item. Items of differing size and weight may ship independently, by different methods, even if ordered together.

If you have a UPS or FEDEX shipping account, please create a customer account and we will accommodate your shipping requirements. Fill in your shipping information and we will ship per your instructions.

DFM cannot ship to P.O. Box addresses.

If you do not have the equipment to offload certain overweight items from the delivery truck, a truck with a lift gate may be required for delivery of your order and additional charges will apply. The lift-gate charge covers the cost of this special delivery.

A freight company usually contacts you 24-48 hours prior to delivery to make lift-gate arrangements. Please assure your order has a valid daytime phone number or voicemail box set-up. If you have questions, you may contact Customer Service at (833) 487-8387

Someone must be present to accept truck deliveries. Please be aware that freight delivery shipments often encounter rough handling resulting in damage or loss. In order to hold the freight companies accountable, the shipment must be thoroughly inspected before signing the delivery document. This includes inspecting for concealed damage.

Whether the shipment will be received by you, a colleague, or a customer it must be inspected.

If the receiver of the shipment has a waiver with the LTL carrier for No signature required, this authorization alleviates both DFM and the carrier from any responsibility.

Damaged shipments must be refused or notated on the delivery document.

The receiver must inspect the shipment prior to releasing the carrier. We are not responsible for damaged or lost product.

Freight claims for lost or damaged freight must be filed with the carrier and clearly noted on Bills of Lading when receiving shipments. This is necessary for your protection.

Although the responsibility is with the carrier, please notify us immediately so that we may be of some assistance.

Email us at billing@dustfumemist.com and we will provide you with an invoice.