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Security Guarantee

Security Guarantee

We want you to have the highest level of confidence when you do business with DFM, so we offer you this simple guarantee: DFM will cover 100% of any losses in your DFM account due to unauthorized activity.

The highest levels of security are only possible when we work together. To ensure your protection under this guarantee, it is your responsibility to:

  • Safeguard your account access information.1 If you share this information with anyone, we’ll consider their activities to have been authorized by you.
  • Report any unauthorized transactions to us as quickly as possible.2 If you suspect you are a victim of fraud, please contact us immediately at (888) 551-0656.

There may be other individuals to whom you grant authority in your account. Their activities in your account will also be considered authorized.3

We are committed to safeguarding your accounts and the privacy of your information, and we continually review our privacy policies and update them as necessary to protect you. To further ensure a more secure online experience, we recommend that you take these additional steps.

Security is a partnership

We consider security to be a partnership between us and our clients. Taking some basic, preventative steps can help make your personal information more secure. Many involve plain common sense, like routinely checking your monthly statements to make sure reported account activity is legitimate. Other steps include:

  • Keep your equipment updated
    • Keep your web browser and operating system updated and activate the computer firewall. Old software and browsers can be susceptible to attack.
    • Install anti-virus and anti-spyware software on all platforms (Windows, Apple and mobile devices).
    • Check your security settings on your applications and web browser, and make sure they’re strong.
  • Verify you’re on a secure website
  • Be cautious with public networks
    • Be cautious when using public computers. If you do use one, clear the browser’s history (cache) and cookies before leaving.
    • Only use wireless networks you trust or that are protected. Public Wi-Fi locations can be dangerous places to connect your devices. Pay attention to security warnings that pop up. Don’t accept software updates when connected to a public Wi-Fi.
  • Be strategic with login credentials and passwords
    • Don’t use personal information such as your birthday as part of your login ID.
    • Create a unique password for each website you do business with and change it every six months.
    • Don’t share your passwords.
  • Be alert to phishing scams 
  1. "Account access information" includes your login ID, password, or any other information used by DFM to authenticate you; as well as payment devices such as credit cards, debit cards and checks. We may hold you responsible if we determine that you shared this information, or unauthorized activity was caused by your fraudulent conduct or gross negligence.
  2. Reimbursement under the guarantee requires your timely reporting of unauthorized activity to DFM. DFM will not be liable for additional or increased losses resulting from a failure to report unauthorized activity in a timely manner.
  3. “Authorized” refers to transactions and other activity initiated by third parties (who are not DFM employees or DFM affiliated companies), including the employees or agents of any business to whom you have granted authority of any type over your account, including, for example, the authority to manage your account, or the authority to act under any other power of attorney you may have granted. Authorized actions also include activity initiated by your employer and other employees, representatives or agents that have access to your Account. DFM will also not be liable for the failure of those third parties to safeguard your information or access to your account.
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